Client Experience Coordinator II — Growth & Impact

Aveanna Healthcare; Urbandale (IA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) match

Career advancement opportunities

Job summary

Aveanna Healthcare is seeking a Client Experience Coordinator II to support AveannaCare users and assist with day-to-day operations across client experience workflows. The role requires strong attention to detail, ability to handle multiple tasks, and effective communication with clients, families, and providers.

You will participate in payroll and billing activities, help with data validation, and contribute to program launches and payer-specific processes.

Qualifications

• Minimum of one year of payroll and/or customer service experience within the last four years.
• Excellent interpersonal skills; self-driven, motivated, and results-oriented.
• Strong analytical and judgment skills with attention to detail.
• Intermediate computer skills using Microsoft Office and ability to learn Aveanna proprietary software.

Responsibilities

• Assist AveannaCare users, including participants, clients, care providers, reimbursement recipients, families and payer partners, by phone, email, computer or in person.
• Run AveannaCare reports and assist with data review or data imports as assigned.
• Adhere to payroll and billing cutoffs, timelines, and processing deadlines.
• Support assigned specialty programs, service lines, operational workflows or payer-specific requirements as directed.

Skills

Payroll experience

Customer service

Analytical skills

Microsoft Office

Education

Bachelor’s degree preferred

Tools

AveannaCare

JIRA

Microsoft Office

Job description

Aveanna Healthcare is seeking a Client Experience Coordinator II to support AveannaCare users and assist with day-to-day operations across client experience workflows. The role requires strong attention to detail, ability to handle multiple tasks, and effective communication with clients, families, and providers.

You will participate in payroll and billing activities, help with data validation, and contribute to program launches and payer-specific processes.