Care Experience Coordinator

Aveanna Healthcare; Sheldon (IA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Vacation accrual 80h

Sick time accrual

Fun day off

Inclusion day

On-call pay

Job summary

Aveanna Healthcare in Sheldon, IA seeks a Care Experience Manager to coordinate client and caregiver needs, manage schedules, and work with clinical and recruitment teams to support referrals and onboarding.

You will be the primary contact for families and caregivers, ensuring satisfaction, maintaining records, and participating in a paid on-call rotation. A bachelor’s degree and 2+ years in a fast-paced environment are required.

Qualifications

• Bachelor’s degree required.
• 2+ years in sales, customer service, or a fast-paced office environment.
• Strong organizational and time management skills.

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and satisfaction.
• Manage caregiver schedules to ensure the right match of skills and availability.
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding.
• Maintain accurate and up-to-date records, schedules, and reports.
• Participate in the on-call rotation — phone support only, and paid.
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment.
• Handle problem-solving with professionalism and empathy — turning challenges into opportunities.
• Manage performance and support the retention of caregivers through engagement and timely feedback.

Skills

Communication

Time management

MS Office

Organizational skills

Education

Bachelor's degree

Tools

MS Office

CRM systems

Job description

Aveanna Healthcare in Sheldon, IA seeks a Care Experience Manager to coordinate client and caregiver needs, manage schedules, and work with clinical and recruitment teams to support referrals and onboarding.

You will be the primary contact for families and caregivers, ensuring satisfaction, maintaining records, and participating in a paid on-call rotation. A bachelor’s degree and 2+ years in a fast-paced environment are required.