Care Experience Manager: Care Coordination & On-Call Support

Aveanna Healthcare; Tyler (TX); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Company-paid life insurance

Paid holidays

Vacation days

Sick days

Quarterly bonus opportunities

Mileage reimbursement

401(k) matching

Employee stock purchase plan

Tuition discounts and reimbursement

Advancement opportunities

Employee recognition programs

New hire orientation

Employee resource groups

Job summary

Aveanna Healthcare is hiring a Care Experience Manager to lead caregiver scheduling, training, and on-call support for pediatric home health. This role emphasizes strong relationships with staff and families to ensure top-tier service.

Responsibilities include coordinating staffing, training new caregivers, monitoring cost containment, and providing after-hours coverage. A high school diploma is required; healthcare experience is preferred, with MS Office proficiency and strong organizational

Qualifications

• High School Diploma or equivalent required; college degree preferred.
• Proficient in English; bilingual skills are a plus.
• Healthcare experience is highly preferred.
• Proficiency in Microsoft Office Suite (Word and Excel).
• Strong organizational and multitasking abilities.

Responsibilities

• Coordinate staffing needs and manage caregiver schedules.
• Organize orientation and training for new caregivers.
• Manage shift coverage for absences or tardiness.
• Monitor cost containment to ensure efficient case assignments.
• Evaluate and support staff performance with a positive approach.
• Provide 24/7 on-call support to field staff, patients, and families (rotating).
• Occasionally deliver supplies/equipment to homes (mileage reimbursed).
• Build and maintain relationships with caregivers and patients for top-tier service.
• Demonstrate problem-solving, initiative, and sound judgment.
• Uphold company policies and procedures.

Skills

Organizational skills

Multitasking

On-call readiness

English proficiency

Microsoft Office Suite

Education

High school diploma or equivalent

College degree is a plus

Tools

Microsoft Office Suite (Word and Excel)

Job description

Aveanna Healthcare is hiring a Care Experience Manager to lead caregiver scheduling, training, and on-call support for pediatric home health. This role emphasizes strong relationships with staff and families to ensure top-tier service.

Responsibilities include coordinating staffing, training new caregivers, monitoring cost containment, and providing after-hours coverage. A high school diploma is required; healthcare experience is preferred, with MS Office proficiency and strong organizational