Care Coordinator: Warm, Organized Front Desk Pro

Motion PT; Orangeburg (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Training program

Career growth opportunities

Job summary

Confluent Health is seeking a Care Coordinator to be the welcoming first point of contact for patients and visitors, handling front desk operations, scheduling, and insurance verification. You will maintain patient records and ensure a smooth patient flow through appointments and follow-ups.

The role requires strong communication, organization, and basic computer skills, with comprehensive training including EMR navigation and scheduling workflows, and a supportive leadership team.

Qualifications

• High School Diploma or GED.
• At least one year of customer-facing or patient-facing experience.
• Ability to multitask and stay organized.
• Strong phone communication skills.
• Basic computer proficiency with scheduling software and EMR navigation.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals and update patient records.
• Maintain patient flow by confirming appointments, managing waitlists, and following up for future visits.
• Collect copays and payments accurately and professionally.
• Uphold HIPAA standards in all interactions and documentation.

Skills

Customer-facing experience

Multi-tasking

Phone communication

Computer proficiency

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Email/Spreadsheet basics

Job description

Confluent Health is seeking a Care Coordinator to be the welcoming first point of contact for patients and visitors, handling front desk operations, scheduling, and insurance verification. You will maintain patient records and ensure a smooth patient flow through appointments and follow-ups.

The role requires strong communication, organization, and basic computer skills, with comprehensive training including EMR navigation and scheduling workflows, and a supportive leadership team.