Care Coordinator: Patient Care & Scheduling Lead

Twin Cities Pain Clinic; Maple Grove (MN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

PTO and holidays

HSA

Job summary

Twin Cities Pain Clinic in Maple Grove seeks a Care Coordinator to be the primary contact for patients throughout their care journey, coordinating scheduling, pre-procedure prep, records, and related administrative tasks.

This role collaborates with providers and outside facilities to promote a positive patient experience, conducts pre-procedure screenings, and maintains HIPAA-compliant records. Full-time, in-office, day shift with comprehensive benefits.

Qualifications

• High school diploma/GED plus one year of medical clinic experience.
• Associate’s or Bachelor’s degree (preferred).
• Minimum of one year of strong customer service with an exceptional ability to listen and communicate with others required.

Responsibilities

• Schedules surgeries and related appointments.
• Collaborates with providers, physicians, and care teams regarding treatment plans and scheduling needs, patient education materials, and coordination of care.
• Assists patients with completing required forms and documentation.
• Conducts outreach to patients, providers, pharmacies, and outside facilities as needed to support patient care coordination.
• Coordinates patient care activities with internal departments and external healthcare facilities.
• Conducts pre-procedure screenings and provides patient education regarding upcoming procedures.
• Supports clinical teams by maintaining patient tracking systems and coordinating follow-up activities as needed.
• Obtains, reviews, and coordinates the transmission of medical records and other documentation necessary for patient care.
• Manages anticoagulant hold requests, facilitating timely review and completion through coordination with patients, prescribing providers, and pharmacies.
• Prepares and distributes pre-operative information packets and instructions to patients.
• Coordinates with medical device representatives to arrange in-person support for procedures when needed.
• Cross-trains in other departments and provides operational support as needed.
• Complies with organizational policies and HIPAA regulations to maintain the confidentiality and security of patient information.
• Performs miscellaneous job-related duties and tasks as assigned.

Skills

Communication

Writing

Analytical skills

Problem-solving

Organized

Detail oriented

Customer service

Follow instructions

Teamwork

Computer skills

Medical terminology

Insurance knowledge

Education

High School Diploma/GED

Associate’s or Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Twin Cities Pain Clinic in Maple Grove seeks a Care Coordinator to be the primary contact for patients throughout their care journey, coordinating scheduling, pre-procedure prep, records, and related administrative tasks.

This role collaborates with providers and outside facilities to promote a positive patient experience, conducts pre-procedure screenings, and maintains HIPAA-compliant records. Full-time, in-office, day shift with comprehensive benefits.