Care Coordinator — Day-Shift Patient Care & Scheduling

Twin Cities Pain Clinic

14 days+

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Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

PTO

HSA

High school diploma/GED plus one year of medical clinic experience.
Associate’s or Bachelor’s degree (preferred).
Minimum of one year of strong customer service with an exceptional ability to listen and communicate with others required.

Schedules surgeries, procedures, and related appointments; primary contact for procedure and injection scheduling.
Collaborates with providers, physicians, and care teams regarding treatment plans and coordination of care.
Assists patients with completing required forms and documentation.
Conducts outreach to patients, providers, pharmacies, and outside facilities as needed.
Coordinates patient care activities with internal departments and external healthcare facilities.
Conducts pre-procedure screenings and provides patient education regarding upcoming procedures.
Supports clinical teams by maintaining patient tracking systems and coordinating follow-up activities.
Obtains, reviews, and coordinates the transmission of medical records and other documentation.
Manages anticoagulant hold requests and coordinates with patients, providers, and pharmacies.
Prepares and distributes pre-operative information packets and instructions.
Coordinates with medical device reps for in-person support when needed.
Cross-trains in other departments and provides operational support.
Complies with HIPAA and organizational policies for patient information confidentiality.
Performs miscellaneous job-related duties as assigned.