Care Coordinator & Medical Support Specialist

U.S. Department of Veterans Affairs; Fayetteville (NC); Sur place; USD 51 000 - 67 000; Plein temps

Résumé du poste

Veterans Health Administration, Department of Veterans Affairs, seeks an Advanced Medical Support Assistant (Care Coordinator) at the Robert C. Williams Center in Fayetteville, NC.

The role supports interdisciplinary care, coordinates community-based services, and serves as the patient liaison between VA facilities and community providers. Duties include handling medical records, scheduling, data entry, and ensuring timely access to community care while maintaining privacy rules.

Qualifications

• Experience providing customer service to Veterans or patients.
• Ability to coordinate care across multiple programs and teams.
• Familiarity with privacy rules and handling sensitive information.

Responsabilités

• Explain community programs and coordinate Veterans' care in the community.
• Serve as liaison between VA Medical Center and community providers.
• Manage medical records, appointments, and consultation requests.
• Screen calls and route inquiries per Care in the Community processes.
• Participate in team huddles and meetings.

Connaissances

Customer service

Coordination

Administrative tasks

Description du poste

Veterans Health Administration, Department of Veterans Affairs, seeks an Advanced Medical Support Assistant (Care Coordinator) at the Robert C. Williams Center in Fayetteville, NC.

The role supports interdisciplinary care, coordinates community-based services, and serves as the patient liaison between VA facilities and community providers. Duties include handling medical records, scheduling, data entry, and ensuring timely access to community care while maintaining privacy rules.