Advanced Medical Support Assistant — Care Coordination

U.S. Department of Veterans Affairs; Pennsylvania; On-site; USD 42,000 - 54,000; Full time

Job summary

U.S. Department of Veterans Affairs in Erie, PA seeks an experienced Medical Support Assistant (Advanced) to support interdisciplinary care delivery and patient scheduling within the Erie VA Healthcare System.

The role involves coordinating care across clinics, processing referrals and consults, maintaining suspense files, and entering information into the electronic health record to ensure timely access to care.

Qualifications

• Advanced knowledge of the health care process and patient flow.
• Strong medical terminology understanding.
• Ability to collaborate with interdisciplinary teams to coordinate care.

Responsibilities

• Collaborates with the care team to monitor clinic utilization and access to care.
• Maintain suspense files and ensure consults are processed per procedures.
• Enter data into the electronic health record and prepare reports as needed.
• Provide on-the-job training and guidance to staff and Veterans as required.
• Screen non-VA consults for eligibility and process authorizations.

Skills

Advanced clinical health care process

Medical terminology

Interdisciplinary collaboration

Prioritize and organize work

Effective communication with patients

Education

High school diploma or GED

Job description

U.S. Department of Veterans Affairs in Erie, PA seeks an experienced Medical Support Assistant (Advanced) to support interdisciplinary care delivery and patient scheduling within the Erie VA Healthcare System.

The role involves coordinating care across clinics, processing referrals and consults, maintaining suspense files, and entering information into the electronic health record to ensure timely access to care.