Care Coordinator: Field & Office Scheduling Lead

Hireology; Red Bank (NJ); On-site; USD 50,000 - 52,000; Full time

Job summary

Griswold Home Care is seeking a Care Coordinator in New Jersey to join our local office and support daily operations. You will perform scheduling, intake calls, and initial home visits to explain services and obtain agreements, followed by follow-up visits with existing clients.

The role requires empathy, strong communication, and organizational skills, with a focus on compliance and high-quality client care in a full-time on-site capacity.

Qualifications

• Nurturing, empathetic, and compassionate demeanor.
• Clear verbal and written communication skills.
• High emotional intelligence to manage client and caregiver interactions.
• Creative problem-solving abilities for scheduling and care challenges.
• Organized, detail-oriented with strong documentation skills.

Responsibilities

• Support office manager with scheduling and administrative duties.
• Conduct telephone intakes with new or potential clients.
• Perform initial home visits to explain services and obtain signed agreements.
• Execute follow-up home visits with existing clients.
• Manage all scheduling activities, including replacement and substitute caregivers.
• Resolve client, family, and caregiver differences.
• Maintain files to meet quality and compliance standards.
• Coordinate, screen, and interview prospective caregivers.
• Select and interact with appropriate caregivers.
• Conduct service calls with prospective clients.

Skills

Nurturing

Strong verbal & written skills

Emotional intelligence

Creative problem solving

Organized & detail oriented

Job description

Griswold Home Care is seeking a Care Coordinator in New Jersey to join our local office and support daily operations. You will perform scheduling, intake calls, and initial home visits to explain services and obtain agreements, followed by follow-up visits with existing clients.

The role requires empathy, strong communication, and organizational skills, with a focus on compliance and high-quality client care in a full-time on-site capacity.