Care Coordinator & Family Support Advocate

BCFS; McAllen (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

BCFS seeks a Care Coordinator to ensure quality services for the service population while maintaining program compliance. The role covers outreach, intake, assessments, service planning, and non-clinical mentoring across families and communities.

Responsibilities include coordinating with external providers, documenting in Salesforce and PEIRS, and frequent travel within the service area. Strong English communication and cultural sensitivity are essential.

Qualifications

• Education: Required - High school diploma or equivalent.
• Preferred - Bachelor’s degree in a related field.
• Experience: Required - With a high school diploma, at least 3 years of professional work experience in a related field.
• Preferred - With a Bachelor’s degree, at least 1 year of professional work experience in a related field.
• Licenses/certifications: None

Responsibilities

• Conduct outreach, intake, enrollment, and orientation activities for eligible participants.
• Establish and maintain a trusting and professional working relationship with participants by providing regular contact.
• Complete comprehensive participant assessments to identify strengths, needs, barriers, and goals.
• Develop and maintain individualized service plan in collaboration with participant.
• Provide case management and non-clinical mentoring services to participants.
• Provide service planning and coordination, resource and referrals, basic needs support, and/or other support services to families on caseload.
• Conduct systematic follow-ups for all families.
• Maintain documentation in Salesforce and PEIRS within specified timeframes.
• Coordinate services with external providers to ensure continuity of care and reduce duplication of services.
• Maintain regular contact with participants through in-person, virtual, telephone, and community-based interactions.
• Record all group and individualized services and activities in PEIRS (DFPS) and Salesforce (BCFS).
• Meet with supervisor bi-weekly to evaluate status of caseload.
• Attend required annual trainings.
• Travel within the service area as required.
• Meet all deliverables outlined in the contract.

Skills

Communication

English proficiency

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Job description

BCFS seeks a Care Coordinator to ensure quality services for the service population while maintaining program compliance. The role covers outreach, intake, assessments, service planning, and non-clinical mentoring across families and communities.

Responsibilities include coordinating with external providers, documenting in Salesforce and PEIRS, and frequent travel within the service area. Strong English communication and cultural sensitivity are essential.