Care Coordinator

BCFS Health & Human Services; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

BCFS Health & Human Services in Texas seeks a Care Coordination Coordinator to assess minor clients for service eligibility and to organize all care coordination meetings with partners across law enforcement, medical, child welfare, and community resources.

The role requires a bachelor’s degree and at least two years’ experience in child welfare or crisis response, English proficiency, strong documentation skills, and the ability to work evenings 10:00am–7:00pm while traveling as needed.

Qualifications

• Bachelor’s degree required.
• 2 years’ experience in child welfare or crisis response.
• Pass pre-employment drug screen and background checks.
• Ability to coordinate with diverse stakeholders.
• Knowledge of English and law enforcement designations; ability to communicate effectively.

Responsibilities

• Assess minor client eligibility for protocol services.
• Set up and facilitate all care coordination meetings with partners.
• Document data for grant metrics within 48 business hours.
• Dispatch advocate response per BCFS HHS protocol.
• Travel to meet clients and partners; participate in MDT meetings.

Skills

Crisis management

English communication

Team collaboration

Emotional control

Computer literacy

Professional conduct

Documentation

Education

Bachelor’s degree

CSE-IT Certification

CPR

First Aid

State Driver License

Job description

It's a great feeling to work for a company that does so much good for others around the world!

Academic Req: Bachelor’s degree required

Work experience: Required – 2 years’ experience in child welfare or crisis response

Summary: The coordinator is responsible for assessing whether a minor client, identified or recovered, meets protocol eligibility to launch services. Coordinators are responsible for setting up and facilitating all care coordination meetings. Coordinated responses include advocates, law enforcement, medical, child welfare, placement, mental health providers and if available child advocacy centers.

Work Schedule: 10:00am - 7:00pm

Critical Action Items & Measurable Deliverables:

• Participate in hotline rotation duties and document all received information
• Documenting and maintaining all data for grant metrics into appropriate database within 48 business hours of occurrence including report/notification information, demographics, services provision, and investigative steps; Document any crisis response within 24 hours
• Assess whether the identification or recovery of the minor meets agreed upon protocols to launch coordinated services
• Complete CSE-IT assessments as needed
• Secure and retain the release of information and consent for care coordination services
• Dispatch advocate response, as determined by working CCT protocol
• Set up Rapid Response Team meeting with partners within 24 hours of notification of the identified or recovered minor
• Establish and maintain contact with law enforcement agencies and key stakeholders to initiate meetings and facilitate ongoing monthly coordination of services
• Attend MDT meeting, as needed, to represent clients and Care Coordination Team
• Provide facilitation and support for Advisory Council meetings, including preparing agendas, communicating with attendees, and documenting meeting minutes, as required or directed by the supervisor.
• Manage all requirements related to Care Coordination meetings, such as but not limited to, developing agendas, coordinating in person and/or virtual meetings and logistics, and ensuring timely notification to all attendees
• Implement BCFS HHS safety protocols in case of an emergency
• Participate in weekly internal staffing’s, supervisions, Care Coordination meetings, and community meetings
• Create information tracking system, tracks requested volunteer information, and supports quarterly report development
• Establish subject matter expertise on community resources and support program leadership in conducting community trainings as needed
• Maintain confidentiality in all areas of the service population and program operation
• Maintain BCFS HHS professional and ethical standards of conduct outlined in employee handbook including demonstrating respect for agency staff, the service population, and community members and always complying with required dress code
• Travel across regions with occasional overnight stays, if needed

Requirements:

• Pass a pre-employment drug screen and random drug screens and maintain emotional control and professional composure always.
• Acquire and maintain licenses and certificates required for the position which may include but is not limited to: ☐ Trust Based Relationship Intervention (TBRI), ☐ CPR ☐ First Aid, ☐ CSE-IT Certification, ☐ State Driver License ☐other certifications as applicable
• Possess current auto insurance and provide verification upon request.
• Provide proof of work eligibility status upon request.
• Pass pre-employment and biennial criminal background checks.
• Demonstrate the ability to:
• Respond sensitively and competently to the service population’s cultural and socio-economic characteristics
• Advanced training in crisis management
• Communicate effectively in writing and verbally in English. Knowledge in DFPS and Law enforcement designations, definitions and Acronyms a plus
• Work in a fast-paced environment and maintain emotional control and professional composure always
• Maintain computer literacy required to meet the responsibilities of the position
• Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team
• Actively support supervisees in professional development
• Demonstrate a working knowledge of all BCFS HHS policies and procedures.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.