Care Coordinator: Elevate Patient Experience & Scheduling

Spear Physical and Occupational Therapy; New York (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

One Medical membership

Mental Health benefits with PTO

Medical, Dental, Vision benefits

401(k) Safe Harbor Match

Generous paid time off

Commuter FSA plan

Discounts on entertainment/travel/gyms

Company events

Job summary

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our Williamsburg- N 7th St. clinic. This role focuses on welcoming patients and guiding their care experience.

Care Coordinators respond to calls and emails within 2 hours and within 24 hours, greet patients, and uphold a 5-star service standard while fostering a collaborative, community-centered environment. The position supports patient flow and navigation of out-of-network processes.

Qualifications

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented.
• Strong communication skills and ability to multi-task.
• Strong attention to detail and willingness to grow.
• BA/BS degree preferred, not required.

Responsibilities

• Respond to all phone calls and emails within 2 hours and always within 24 hours.
• Guide patients through the out-of-network experience and greet patients entering the clinic with a smile.
• Execute 5-star customer service and support collaborative care delivery.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team oriented

Education

BA/BS degree preferred

Job description

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our Williamsburg- N 7th St. clinic. This role focuses on welcoming patients and guiding their care experience.

Care Coordinators respond to calls and emails within 2 hours and within 24 hours, greet patients, and uphold a 5-star service standard while fostering a collaborative, community-centered environment. The position supports patient flow and navigation of out-of-network processes.