Care Coordination Specialist — Onsite Seattle (40hrs)

Fred Hutchinson Cancer Center; Seattle (WA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Retirement plan

Paid time off

Onsite health clinic

Tuition reimbursement

Job summary

Fred Hutchinson Cancer Center, based in Seattle, is seeking a Patient Care Coordinator I to manage complex scheduling across multiple systems and to ensure smooth transitions of care for patients. The role emphasizes direct patient interaction, coordination with care teams, and accurate data entry.

The position is 1.0 FTE, fully onsite in Downtown Seattle/South Lake Union Campus, Monday through Friday, 9:30 am–6:00 pm. Benefits include health, retirement, PTO, holidays, and parental leave.

Qualifications

• High school graduate or equivalent.
• Ability to work independently, organize, and prioritize concurrent responsibilities.
• Excellent communication verbally and in writing.
• Proficient in MS Word, email, and data entry in a Windows-based environment.
• Demonstrated customer service skills.
• Ability to solve complex problems and meet patient needs.
• Ability to work in a high pressure, deadline oriented, and complex health care environment.
• Bachelor's degree preferred; 2+ years of experience in patient care preferred.
• Experience with Epic or other scheduling and registration software.

Responsibilities

• Schedules all patient appointments related to treatment within Fred Hutch as well as outside consults and referrals and communicates schedule directly to patients.
• Coordinates scheduling with other departments to ensure efficient patient flow.
• Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
• Update patient and caregiver contact information in EHR when needed.
• Communicates with providers regarding the patient's scheduling needs, treatment schedule, and additional requests.
• Manages and prioritizes scheduling requests.
• Recognizes emergency situations and initiates correct code procedures.
• Supports the overall function of the department and may cross-cover or take on special projects.
• Assists with training of new staff.
• Update/block provider templates for just in time needs
• Triage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch.
• Collects and enters patient demographic and insurance information and enters into registration databases.
• Assists with the financial clearance process as necessary
• Coordinates Commercial Cell Therapy Portal Access (IMTX)
• Distributes work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate

Skills

Customer service

Communication

Attention to detail

Problem solving

Organization

Multitasking

Interpersonal skills

Active listening

Time management

Boundary setting

Education

Bachelor's degree

High school diploma or equivalent

Tools

Epic

Job description

Fred Hutchinson Cancer Center, based in Seattle, is seeking a Patient Care Coordinator I to manage complex scheduling across multiple systems and to ensure smooth transitions of care for patients. The role emphasizes direct patient interaction, coordination with care teams, and accurate data entry.

The position is 1.0 FTE, fully onsite in Downtown Seattle/South Lake Union Campus, Monday through Friday, 9:30 am–6:00 pm. Benefits include health, retirement, PTO, holidays, and parental leave.