Care Coordination Specialist – Medical Scheduling

US-Department-of-Veterans-Affair; San Diego (CA); On-site; USD 54,000 - 72,000; Full time

Job summary

US Department of Veterans Affairs seeks a Medical Support Assistant (MSA) to support patient care by scheduling appointments and managing electronic orders, consults, and EMR entries. The role involves tracking and responding to orders and coordinating with clinical staff to ensure timely access to care.

Qualified candidates will have at least six months of clerical or customer service experience or one year of education beyond high school, and must demonstrate proficiency in English.

Qualifications

• Six months of clerical, office, customer service, or other administrative work demonstrating the ability to acquire the needed knowledge and skills.
• English language proficiency as per VA Handbook 5005, Part II.
• United States citizenship requirement for VA employment.

Responsibilities

• Schedule patient appointments and manage the workflow.
• Track, review, and respond to electronic orders and consults in the EMR.
• Coordinate with clinicians and staff to ensure timely care delivery.

Skills

Clerical experience

Customer service

Office administration

English proficiency

Education

One year of college or higher

Job description

US Department of Veterans Affairs seeks a Medical Support Assistant (MSA) to support patient care by scheduling appointments and managing electronic orders, consults, and EMR entries. The role involves tracking and responding to orders and coordinating with clinical staff to ensure timely access to care.

Qualified candidates will have at least six months of clerical or customer service experience or one year of education beyond high school, and must demonstrate proficiency in English.