Patient Access & Scheduling Specialist

Veterans Health Administration; Indiana (PA); On-site; USD 35,000 - 48,000; Full time

Job summary

Veterans Health Administration seeks a Medical Support Assistant (MSA) to act as the front desk and information hub for clinic operations. You will greet visitors, answer phones, schedule appointments, and direct patients to the proper sources of care across Community Based Outpatient Clinics, Emergency Department, and Inpatient Wards.

This entry-to-mid level role emphasizes basic medical terminology, patient data systems, and insurance verification while supporting clinical and administrative

Qualifications

• High school diploma or GED required.
• Experience not required for GS-03 level.
• Knowledge of medical terminology to assist in patient care.

Responsibilities

• Serve as front desk receptionist for clinics and hospital areas.
• Answer phones and greet patients and visitors.
• Schedule, reschedule, and cancel patient appointments.
• Review patient records and insurance information for scheduling and verification.

Skills

Medical terminology

Customer service

Interpersonal communication

Office software navigation

Education

High school diploma or GED

Tools

EHR systems

Scheduling programs

Insurance Capture Buffer (ICB)

Job description

Veterans Health Administration seeks a Medical Support Assistant (MSA) to act as the front desk and information hub for clinic operations. You will greet visitors, answer phones, schedule appointments, and direct patients to the proper sources of care across Community Based Outpatient Clinics, Emergency Department, and Inpatient Wards.

This entry-to-mid level role emphasizes basic medical terminology, patient data systems, and insurance verification while supporting clinical and administrative