Patient Care Scheduling Support Specialist

US-Department-of-Veterans-Affair; Lubbock (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (MSA) at the Lubbock VA Outpatient Clinic to support patient care within a PACT or Specialty Care team.

This entry‑level clerical role requires basic education; no prior experience is needed for GS-3/4, with growth to GS-5 possible based on demonstrated abilities. The MSA will perform clerical duties, manage patient messages, schedule appointments, and handle electronic records, contributing to efficient patient flow

Qualifications

• Meet and interact with diverse patients and staff.
• Use office automation and scheduling software.
• Understand basic medical terminology.
• Record patient messages and physician requests.

Responsibilities

• Enter, modify, and retrieve patient information in electronic health records.
• Schedule medical appointments.
• Coordinate patient messages and follow-up care.
• Provide courteous, professional assistance to internal and external customers.
• Maintain accurate patient contact and appointment details.

Skills

Interpersonal skills

Office software

Medical terminology

Patient communication

Education

High school diploma

GED equivalency or proficiency certificate

Tools

Scheduling software

Electronic records entry

Faxing programs

Phone systems

Job description

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (MSA) at the Lubbock VA Outpatient Clinic to support patient care within a PACT or Specialty Care team.

This entry‑level clerical role requires basic education; no prior experience is needed for GS-3/4, with growth to GS-5 possible based on demonstrated abilities. The MSA will perform clerical duties, manage patient messages, schedule appointments, and handle electronic records, contributing to efficient patient flow