Care Coordination & Scheduling Specialist (Home Health)

UnitedHealth Group; Clinton (SC); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Benefits package

401k contribution

Equity stock purchase

Incentive programs

Job summary

UnitedHealth Group is seeking a Customer Service Coordinator in the home health division to coordinate scheduling, communications and administrative tasks for patient visits. You’ll serve as the liaison between patients, caregivers, clinicians and office staff to ensure timely, accurate information and smooth operations.

This non-clinical role emphasizes teamwork, reporting, and proactive communication to support care quality, with pay ranging based on local markets and a comprehensive benefits

Qualifications

• High school diploma or GED equivalent.
• 1+ years scheduling experience in a healthcare environment.
• 1+ years administrative experience in a healthcare environment.

Responsibilities

• Schedules patient visits, including Oasis visits, in a timely manner.
• Assigns clinicians to visit zones efficiently while optimizing capacity.
• Coordinates with field clinicians to ensure visits occur as ordered.
• Handles calls from patients and field staff regarding scheduling issues.
• Refer clinical and performance issues to the clinical manager.
• Monitors hospitalized patients and coordinates follow-up actions.
• Communicates with patients, clinicians, referral sources, and teams.
• Generates reports and takes action on workflow items.
• Assists with patient transfers between care centers or hospice services.
• Maintains supply closet and liaises with field for patient supply needs.

Skills

Scheduling experience

Administrative experience

Education

High school diploma or GED

Job description

UnitedHealth Group is seeking a Customer Service Coordinator in the home health division to coordinate scheduling, communications and administrative tasks for patient visits. You’ll serve as the liaison between patients, caregivers, clinicians and office staff to ensure timely, accurate information and smooth operations.

This non-clinical role emphasizes teamwork, reporting, and proactive communication to support care quality, with pay ranging based on local markets and a comprehensive benefits