Medical Support Assistant: Patient Care & Scheduling

U.S. Department of Veterans Affairs; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Federal benefits

Job summary

The Dept of Veterans Affairs - Richard L. Roudebush VA Medical Center in Indianapolis is recruiting for a Medical Support Assistant.

This position is an open continuous announcement with ongoing applications reviewed as vacancies arise, potentially across multiple departments. The role requires strong administrative and scheduling skills, patient-focused service, and familiarity with EHR and clinic workflows.

Qualifications

• High school diploma or equivalent required.
• GS-05 level requires 1 year of creditable experience or 2 years of education with required KSAs.
• Ability to schedule appointments and manage patient records.
• Experience with scheduling, insurance verification, and EHR systems.

Responsibilities

• Perform clerical duties to support patient care and workflow.
• Serve as a point of contact for patients and staff in scheduling and records.
• Input, modify, and retrieve patient information in electronic systems.
• Assist with insurance verification and third-party billing processes.
• Coordinate referrals and appointments across departments.
• Maintain patient confidentiality in accordance with HIPAA requirements.

Skills

Customer service

Scheduling appointments

Communication

Administrative support

Education

High school diploma or GED

Tools

EHR systems

Vista applications

Office automation software

Job description

The Dept of Veterans Affairs - Richard L. Roudebush VA Medical Center in Indianapolis is recruiting for a Medical Support Assistant.

This position is an open continuous announcement with ongoing applications reviewed as vacancies arise, potentially across multiple departments. The role requires strong administrative and scheduling skills, patient-focused service, and familiarity with EHR and clinic workflows.