Patient Concierge & Information Specialist

Martha's Vineyard Hospital; Oak Bluffs (MA); On-site; USD 26,000 - 55,000; Part time

Job summary

Martha's Vineyard Hospital seeks a Patient Ambassador to provide accurate information and courteous service to staff, patients, visitors, and callers. You will screen arrivals, offer directions, and coordinate with departments for appointments in a safe, HIPAA-compliant environment.

Onsite role with a 25-hour work week at One Hospital Road, Mass., and duties include escorting patients, assisting with mobility, and handling inquiries through our information lines.

Qualifications

• High School Diploma or Equivalent required.
• 0-1 year customer service experience preferred.
• Excellent communication and ability to engage diverse populations.

Responsibilities

• Actively greet patients, family/visitors, and staff in a welcoming manner.
• Screen patients/visitors and provide information and directions.
• Enforce entrance policies and mask/visitor controls as applicable.
• Assist with inquiries and provide clear, helpful responses.
• Escort patients/visitors to departments and offer wheelchair transport.
• Assist with cleaning lobbies to maintain safety and infection control.
• Respond to calls via patient information lines while protecting confidentiality.
• Coordinate patient notifications to the Lab for appointments.
• Offer AT&T Language Line for non-English speakers.
• Initiate emergency codes and participate in drills as needed.

Skills

Communication skills

Diversity communication

Problem solving

Reading/Writing English

Independent decision making

Tactful interpersonal

Leadership ability

Education

High School Diploma or Equivalent

Job description

Martha's Vineyard Hospital seeks a Patient Ambassador to provide accurate information and courteous service to staff, patients, visitors, and callers. You will screen arrivals, offer directions, and coordinate with departments for appointments in a safe, HIPAA-compliant environment.

Onsite role with a 25-hour work week at One Hospital Road, Mass., and duties include escorting patients, assisting with mobility, and handling inquiries through our information lines.