Ambulatory Care Scheduling and Patient Experience Specialist

Martha's Vineyard Hospital; Oak Bluffs (MA); On-site; USD 29,000 - 61,000; Full time

Job summary

Martha's Vineyard Hospital, Inc. is seeking a Patient Services Coordinator to support health care providers in a busy ambulatory setting. He/She will organize priorities, handle confidential patient information, and schedule appointments, acting as a key liaison between patients, families, and the care team. Day shifts with 40 hours weekly are typical, onsite at One Hospital Road.

The role emphasizes teamwork, adaptability, and delivering excellent patient service in a fast-paced environment.

Qualifications

• 1-3 years front desk or customer service experience, preferably in a clinical setting.
• Excellent interpersonal and communication skills are required.
• Ability to interact successfully with patients, families, physicians and staff.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Provide administrative support to health care providers in a high-volume ambulatory setting.
• Serve as the primary interface between patient and providers; schedule patient appointments.
• Maintain confidential patient information and ensure smooth care team operations.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Multitasking

Education

High School diploma

Associates degree preferred

Tools

EPIC

Microsoft Office

Job description

Martha's Vineyard Hospital, Inc. is seeking a Patient Services Coordinator to support health care providers in a busy ambulatory setting. He/She will organize priorities, handle confidential patient information, and schedule appointments, acting as a key liaison between patients, families, and the care team. Day shifts with 40 hours weekly are typical, onsite at One Hospital Road.

The role emphasizes teamwork, adaptability, and delivering excellent patient service in a fast-paced environment.