Veteran Care Coordination & Scheduling Specialist

Aptive; Town of Texas (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

Aptive is seeking Advanced Medical Support Assistants (AMSAs) to provide care coordination at various VA facilities in Texas. This role necessitates excellent customer service skills and the ability to manage complex administrative tasks.

AMSAs will handle consult processing, scheduling, and ensure patients receive timely care. A high school diploma and proficiency in English are required. Ideal candidates are detailed-oriented with strong technical skills, particularly in Microsoft Office.

Qualifications

• Resident of the U.S. required.
• Oral and written proficiency in English.
• Ability to work independently and organize workflow.

Responsibilities

• Coordinate and authorize Veteran care with community providers.
• Process CITC referrals and consults.
• Provide high-quality customer service to Veterans.

Skills

Customer service skills

Medical terminology knowledge

Proficiency in Microsoft Excel

Typing speed of 50 words per minute

Problem-resolution skills

Education

High School Diploma or GED

Tools

HealthShare Referral Manager (HSRM)

CPRS

VistA

Job description

Aptive is seeking Advanced Medical Support Assistants (AMSAs) to provide care coordination at various VA facilities in Texas. This role necessitates excellent customer service skills and the ability to manage complex administrative tasks.

AMSAs will handle consult processing, scheduling, and ensure patients receive timely care. A high school diploma and proficiency in English are required. Ideal candidates are detailed-oriented with strong technical skills, particularly in Microsoft Office.