Care Coordination Scheduler – EMR & Radiology Focus

UNC Health; Patton Park (NC); On-site; USD 25,000 - 34,000; Full time

Job summary

UNC Health in North Carolina seeks a Centralized Scheduler to coordinate and schedule clinical visits across a wide range of resources. The role requires communicating with patients and clinical staff, reviewing orders, and entering data into the EMR system.

The ideal candidate will have an associate's degree or equivalent, experience in medical terminology, and customer service experience. Onsite work at Pardee UNC Health Care with a 40-hour work week.

Qualifications

• Associate's degree or equivalent education/experience.
• Experience and/or education/training in medical terminology.
• Experience performing in a customer service role.

Responsibilities

• Communicates with patients and clinical staff to coordinate and schedule visits across clinical resources.
• Reviews incoming orders by phone and fax and inputs data into the EMR scheduling system.
• Reviews automated queues to guide and prioritize outreach.
• Interviews patients to obtain history, demographics, and insurance details in the EMR.
• Reviews records for accuracy.
• Schedules patients to appropriate clinical resources according to complex documented criteria.
• Communicates with patients and care team to coordinate visits aligned to clinical area and appointment availability.
• Informs patient of selected time and expectations.
• Reviews upcoming resource scheduling to ensure optimal usage; contacts and integrates wait-listed or upcoming orders into scheduling plan.

Skills

Customer service

Medical terminology

CPT/ICD coding

CPT/ICD-9/ICD-10 coding

Education

Associate's degree or equivalent

Tools

EPIC EMR

Job description

UNC Health in North Carolina seeks a Centralized Scheduler to coordinate and schedule clinical visits across a wide range of resources. The role requires communicating with patients and clinical staff, reviewing orders, and entering data into the EMR system.

The ideal candidate will have an associate's degree or equivalent, experience in medical terminology, and customer service experience. Onsite work at Pardee UNC Health Care with a 40-hour work week.