Centralized Scheduler

UNC Health; Patton Park (NC); On-site; USD 25,000 - 34,000; Full time

Job summary

UNC Health in North Carolina seeks a Centralized Scheduler to coordinate and schedule clinical visits across a wide range of resources. The role requires communicating with patients and clinical staff, reviewing orders, and entering data into the EMR system.

The ideal candidate will have an associate's degree or equivalent, experience in medical terminology, and customer service experience. Onsite work at Pardee UNC Health Care with a 40-hour work week.

Qualifications

• Associate's degree or equivalent education/experience.
• Experience and/or education/training in medical terminology.
• Experience performing in a customer service role.

Responsibilities

• Communicates with patients and clinical staff to coordinate and schedule visits across clinical resources.
• Reviews incoming orders by phone and fax and inputs data into the EMR scheduling system.
• Reviews automated queues to guide and prioritize outreach.
• Interviews patients to obtain history, demographics, and insurance details in the EMR.
• Reviews records for accuracy.
• Schedules patients to appropriate clinical resources according to complex documented criteria.
• Communicates with patients and care team to coordinate visits aligned to clinical area and appointment availability.
• Informs patient of selected time and expectations.
• Reviews upcoming resource scheduling to ensure optimal usage; contacts and integrates wait-listed or upcoming orders into scheduling plan.

Skills

Customer service

Medical terminology

CPT/ICD coding

CPT/ICD-9/ICD-10 coding

Education

Associate's degree or equivalent

Tools

EPIC EMR

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Centralized Scheduler communicates with patients and clinical staff in a fast-paced, ever-changing environment to coordinate and schedule clinical visits across a wide range of clinical resources using a diverse set of tools and communication methods.

Responsibilities

• Communicates with patients and clinical staff to coordinate and schedule clinical visits across a wide range of clinical resources.


• Reviews and interprets incoming clinical orders delivered by phone and fax. Inputs relevant information into Electronic Medical Record (EMR) scheduling system. Reviews automated work queues to guide and prioritize outreach.


• Interviews patients to obtain and input patient's history, demographic, and insurance details into EMR scheduling system. Reviews records for accuracy.


• Schedules patients to appropriate clinical resources according to complex documented clinical and insurance criteria.


• Communicates with patients and care team to coordinate visits aligned to clinical area and patient appointment availability. Informs patient of selected time and expectations.


• Reviews upcoming resource scheduling to ensure optimal usage. Contacts and integrates wait-listed or upcoming orders into scheduling plan.

Other information

Required

• Associate's degree or an equivalent combination of education and experience.


• Experience and/or education/training in medical terminology.


• Experience performing in a customer service role.

Preferred

• Working knowledge of CPT and ICD-9/ICD-10 coding.


• Experience working in or with an Electronic Medical Recordkeeping (EMR) system such as EPIC.


• Experience working in a radiology setting


• Experience scheduling clinical resources such as radiology exams


• Experience or education in medical terminology

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Blue MD Administration

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: DR PARK

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.