Care Coordination Front Desk Lead | Medical Office Ops

Confluent Health LLC; Redlands (CA); Presencial; USD 29.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Comprehensive benefits: PTO, medical,‑

Training and growth pathways

Descripción de la vacante

Confluent Health LLC is seeking a Care Coordinator Lead in Redlands, CA to manage front desk operations, scheduling, referrals, and patient flow. The role emphasizes professional patient interaction, HIPAA compliance, and collaboration with clinical and billing teams.

You will supervise front office staff, coordinate with the Clinic Director, and ensure accurate EMR records while delivering exceptional customer service throughout the patient journey.

Formación

• Front desk experience in medical setting.
• Able to verify insurance and obtain authorizations.
• Strong customer service and communication.
• Willing to supervise front office staff.

Responsabilidades

• Oversee daily front desk operations including patient check-in/check-out, scheduling, referrals.
• Deliver excellent customer service in person, by phone, and email while HIPAA compliant.
• Maintain accurate patient records in the EMR system.
• Coordinate with Director and Billing on collections and reporting.
• Supervise and support front office staff and training.
• Ensure front office cleanliness and supply inventory.

Conocimientos

Front desk experience

Supervisory experience

Customer service

HIPAA compliance

Insurance verification

Educación

High School Diploma or equivalent

Herramientas

EMR system

Descripción del empleo

Confluent Health LLC is seeking a Care Coordinator Lead in Redlands, CA to manage front desk operations, scheduling, referrals, and patient flow. The role emphasizes professional patient interaction, HIPAA compliance, and collaboration with clinical and billing teams.

You will supervise front office staff, coordinate with the Clinic Director, and ensure accurate EMR records while delivering exceptional customer service throughout the patient journey.