Lead Patient Care & Front Office Operations

Comprehensive Community Health Centers Inc.; Los Angeles (CA); Sur place; USD 34 000 - 37 000; Plein temps

Avantages offerts par ce poste

100% employer-paid Medical, Dental & V

Vision coverage

100% employer-paid Life & AD&D

Résumé du poste

Comprehensive Community Health Centers Inc. in Los Angeles, CA is seeking a Lead Patient Care Coordinator to oversee front office operations, patient flow, scheduling, and billing processes. The role emphasizes HIPAA compliance, team training, and high-quality patient service.

You'll supervise front desk staff, coordinate with providers, answer inquiries, and maintain efficient operations in a community health setting. Bi-lingual abilities are a plus.

Qualifications

• High School Graduate or GED.
• 3 years of front office experience in Community Health setting preferred.
• Bi-lingual preferred.

Responsabilités

• Assist management in establishing work procedures for front office staff, and implementing policy and procedures in front office department.
• Facilitates patient flow by following check in protocols, being aware of delays, and communicating with patients and clinical staff.
• Registers new patients and updates existing patient demographics by collecting detailed information, including personal and financial information.
• First point of contact for patient wishing to discuss office deficiencies, complaints and/or grievances.
• Assist in the selection of new front office staff.
• Trains and orients new front office employees.
• Provide continuous and on-going training and reinforcement skills to patient care coordinators.
• Maintain provider schedules by following office scheduling policies and protocols while ensuring provider time is maximized.
• Attend trainings and meetings as needed.

Connaissances

Front office supervision

Customer service excellence

HIPAA compliance

Scheduling

Phone etiquette

Billing and collections

Microsoft Outlook

Team collaboration

Bi-lingual

Formation

High School Diploma or GED

3 years front office experience in community health

Bi-lingual preferred

Outils

Microsoft Outlook

Description du poste

Comprehensive Community Health Centers Inc. in Los Angeles, CA is seeking a Lead Patient Care Coordinator to oversee front office operations, patient flow, scheduling, and billing processes. The role emphasizes HIPAA compliance, team training, and high-quality patient service.

You'll supervise front desk staff, coordinate with providers, answer inquiries, and maintain efficient operations in a community health setting. Bi-lingual abilities are a plus.