Front Office Operations Lead (Medical)

Hill-Country-Community-Clinic; Redding (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Hill-Country-Community-Clinic in Redding, CA, seeks a Medical Front Office Supervisor to lead the front desk team, optimize patient access, and improve scheduling efficiency. You will supervise staff, ensure accurate registrations, verify insurance, and coordinate with care teams to keep provider schedules full and workflows smooth.

The role requires supervisory experience in a medical clinic, good communication, and proficiency with HealthPro and Microsoft Office.

Qualifications

• High school diploma or equivalent, plus some college coursework.
• Three years related supervisory experience in a medical clinic.
• CPR certification preferred.
• Ability to read and interpret documents; write routine reports; communicate effectively.
• Proficiency with Windows, Word, Excel, Outlook; familiarity with HealthPro or similar medical management software.

Responsibilities

• Own and optimize provider schedules; monitor gaps, cancellations, and no-shows.
• Supervise front office staff; coach, train, and ensure performance.
• Oversee check-in, scheduling, phones, patient flow, and insurance verification.
• Oversee payments, cash handling, and reconciliation; manage supplies and equipment.
• Ensure HIPAA compliance and address patient complaints; improve workflows and efficiency.

Skills

Customer Service

Staff Supervision

Scheduling

HIPAA Compliance

Training & Development

IT Troubleshooting

Office Equipment

Three Years Related Experience

Education

High School Diploma or Equivalent

Some College Coursework

CPR Certification

Tools

HealthPro

Windows

Microsoft Office (Word, Excel, Outlook)

Job description

Hill-Country-Community-Clinic in Redding, CA, seeks a Medical Front Office Supervisor to lead the front desk team, optimize patient access, and improve scheduling efficiency. You will supervise staff, ensure accurate registrations, verify insurance, and coordinate with care teams to keep provider schedules full and workflows smooth.

The role requires supervisory experience in a medical clinic, good communication, and proficiency with HealthPro and Microsoft Office.