Care Coordination Assistant — Data & Patient Services

aah; Concord (NC); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Retirement plans with employer match

Educational Assistance

Job summary

Advocate Health is seeking a full-time Care Management Assistant in Concord, NC to support case managers with care coordination and data gathering. You will assist with information collection, member and physician communications, and preparation of documents for care planning.

You will generate reports, prepare presentations, and help maintain department files while coordinating meetings and ensuring timely workflows.

Responsibilities

• Assist case managers with care management activities, including information gathering and correspondence with members and physicians to facilitate timely services.
• Under direction of Care Manager, investigates and documents follow-up of complaints.
• Coordinates and issues necessary letters, notifications and documents related to Care Management.
• Prepare for department meetings and maintains minutes.
• Contacts members and physician offices to gather needed information with direction of Care Manager.
• Generate necessary correspondence to members and providers.
• Schedule and arrange meetings and/or appointments with multiple attendees; adjust supervisor's/staff's schedules to accommodate meetings and appointments.
• Assist with data collection for projects related to Care Management.
• Create specialized reports and perform analyses of data; produce charts and other graphics.
• Create advanced data presentations, PowerPoint materials, and formatted reports.
• Gather and organize data from multiple sources in support of management decision-making.
• Works with PHO staff to file, prepare correspondence, data entry, system documentation and other medical management activities.
• Works with care manager in educating physician office staff on case management procedures and benefits.
• Communicate positively with various health care professionals to promote member satisfaction and quality services.
• Maintain records and filing systems within the department/unit.

Job description

Advocate Health is seeking a full-time Care Management Assistant in Concord, NC to support case managers with care coordination and data gathering. You will assist with information collection, member and physician communications, and preparation of documents for care planning.

You will generate reports, prepare presentations, and help maintain department files while coordinating meetings and ensuring timely workflows.