Care Management Support Specialist

UNC Health; Kinston (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

UNC Health in North Carolina seeks a Case Management Assistant to support administrative functions within the Case Management department. You will help organize workflow, track critical information, and liaise with patients, families, staff, community resources and insurers.

Under the Director of Case Management, you will contribute to optimizing the Care Management process and Case Manager efficiency while maintaining a professional image of the department and hospital in every interaction.

Qualifications

• High School diploma or equivalent required.
• 2-3 years of secretarial or administrative assistant experience preferred.
• Prior experience in a hospital or related setting preferred.
• Advanced education beyond high school preferred in business or healthcare related field.
• Medical terminology knowledge coursework or experience preferred.
• Ability to work effectively under pressure due to changing priorities, interruptions, high/low census, payer demands and discharge planning demands.
• Excellent interpersonal communication, including conflict resolution, problem solving and negotiation skills.
• Strong organizational and time management skills.
• Ability to work independently and exercise sound judgment in interactions with physicians, payers, patients and their families.
• Demonstrates the knowledge and skills necessary to communicate with third party payers to obtain authorization for the appropriate treatment.
• Must be proficient in required competencies upon completion of orientation and maintain annual departmental competency requirements.
• Ability to work collaboratively regardless of social, economic and cultural backgrounds.
• Office skills including use of a PC, fax machine, copy machine, printer, multi-line phones.
• Microsoft office knowledge and competencies.

Responsibilities

• Assist in the administration of Case Management functions, including workflow organization, communications and information tracking.
• Coordinate with patients, families, hospital staff, community agencies and insurers to support care management.
• Help optimize Care Management processes and Case Manager efficiency and effectiveness.
• Present a positive image of the department and hospital in all customer interactions.
• Maintain strong collaboration with all departments to support discharge planning and payer communications.

Skills

Interpersonal skills

Communication

Time management

Organizational skills

Problem solving

Education

High School diploma

Advanced education in business/healthcare

Tools

PC/Office software

Fax/Copy/Printer

Multi-line phones

Microsoft Office

Job description

UNC Health in North Carolina seeks a Case Management Assistant to support administrative functions within the Case Management department. You will help organize workflow, track critical information, and liaise with patients, families, staff, community resources and insurers.

Under the Director of Case Management, you will contribute to optimizing the Care Management process and Case Manager efficiency while maintaining a professional image of the department and hospital in every interaction.