Care Continuum Medical Assistant — Virtual Concierge

1012 Lehigh Valley Physician Group - Lehigh; New Haven (CT); In loco; USD 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

Lehigh Valley Health Network in Winchester, PA seeks a Care Continuum Partner - Medical Assistant to support patients and practices regionally within the network. This role collaborates with the clinical care team to improve patient flow and care coordination across sites.

The position involves pre-visit planning, care gap closures, referrals, and patient outreach to ensure timely care. Telehealth concierge and patient education are key components of the role.

Competenze

• Technical School Diploma or Specialized Diploma in Medical Assisting is required.
• Minimum 2 years of patient-facing MA experience.
• 3 years in a complex health system environment or related field preferred.
• Strong confidentiality and communication skills.

Mansioni

• Support pre-visit planning with clinical care team to ensure patient flow.
• Process workflows for care gap closures, referrals and authorizations.
• Outreach to patients to follow up on care and appointment needs.
• Coordinate telehealth and virtual appointment concierge calls.
• Provide patient instruction for tests/procedures and education per guidelines.

Conoscenze

Patient interaction

multitasking

Communication

Confidentiality

Formazione

Technical School Diploma in Medical Assisting

Specialized Diploma in Medical Assisting

Associate’s Degree in Medical Assisting (preferred)

Strumenti

Electronic Medical Records

Scheduling software

Descrizione del lavoro

Lehigh Valley Health Network in Winchester, PA seeks a Care Continuum Partner - Medical Assistant to support patients and practices regionally within the network. This role collaborates with the clinical care team to improve patient flow and care coordination across sites.

The position involves pre-visit planning, care gap closures, referrals, and patient outreach to ensure timely care. Telehealth concierge and patient education are key components of the role.