Care Continuum Concierge & Patient Navigator

Lehigh Valley Health Network, Inc.; Allentown (Lehigh County); In loco; USD 42.000 - 55.000; Tempo pieno

Descrizione del lavoro

Lehigh Valley Health Network, Inc. seeks a Care Continuum Partner to coordinate patient care across the continuum, from scheduling to follow-up. You will collaborate with clinical teams and families to ensure smooth patient flow and optimal experience.

The role emphasizes strong communication, confidentiality, and the ability to handle multiple tasks in a fast-paced environment within LVHN’s network.

Competenze

• High School Diploma or GED required; further education preferred.
• Strong customer service, written and verbal communication skills.
• Ability to manage multiple tasks with attention to detail.
• Experience with electronic medical records and scheduling software preferred.
• Ability to work within a complex health system and maintain confidentiality.

Mansioni

• Act as liaison between patient, family and clinical team across care continuum.
• Schedule appointments, coordinate referrals, and manage intake and pre-certification.
• Coordinate complex appointments across continuum of care, including procedures and diagnostics.
• Provide patient outreach, explain care plans and prepare them for tests and visits.
• Serve as virtual care concierge and maintain patient records with attention to privacy.

Conoscenze

Customer service

Communication

Attention to detail

Multi-tasking

Confidentiality

Problem solving

Formazione

High School Diploma/GED

Associate’s/Technical Diploma

Strumenti

Electronic medical records

Scheduling software

Computer basic proficiency

Descrizione del lavoro

Lehigh Valley Health Network, Inc. seeks a Care Continuum Partner to coordinate patient care across the continuum, from scheduling to follow-up. You will collaborate with clinical teams and families to ensure smooth patient flow and optimal experience.

The role emphasizes strong communication, confidentiality, and the ability to handle multiple tasks in a fast-paced environment within LVHN’s network.