Virtual Care Concierge Medical Assistant

Lehigh Valley Hospital; Allentown (Lehigh County); On-site; USD 43,000 - 58,000; Full time

Job summary

Lehigh Valley Health Network in Allentown, PA, is seeking a Care Continuum Partner - Medical Assistant to support patients and practices regionally. The role emphasizes pre-visit planning, care coordination, and patient engagement across virtual and in-person settings.

You will work with the clinical care team to ensure smooth patient flow, manage authorizations, conduct outreach, and assist with telehealth workflows, appointment scheduling, and education per guidelines.

Qualifications

• 2 years experience interacting with patients and performing identified core functions of a MA.
• 3 years experience working within a complex health system environment or related field.
• High degree of accuracy and attention to detail.
• Superior customer service skills.
• Working knowledge of basic computer functionality.

Responsibilities

• In collaboration with clinical care team, participates/supports pre-visit planning to ensure smooth operation and patient flow within the practice.
• Conducts associated workflows for care gap closures, referral and medication authorizations.
• Supports care plan compliance by conducting patient outreach to follow up on patient care and appointment needs. Communicates with the patient in traditional and innovative platforms including telephone, patient portal and other virtual platform solutions where applicable.
• Facilitates virtual rooming and virtual appointment concierge calls for telehealth appointments.
• Provides the patient with clear instructions on how to prepare for tests/procedures and provide education on what to expect per established guidelines.
• Supports the intake for annual well visits.
• Manages visit prior authorizations and referral appointments.
• Supports empanelment for assigned practices.
• Serves as expert and liaison to patient/family on the patient portal and medical record technology. Functions as a virtual care concierge partner offering assistance and guidance as appropriate.

Skills

Patient interaction

Healthcare environment

Attention to detail

Communication skills

Time management

Confidentiality

Adaptability

Education

Technical School Diploma

Specialized Diploma

Associate's Degree in Medical Assisting

Tools

EMR systems

Job description

Lehigh Valley Health Network in Allentown, PA, is seeking a Care Continuum Partner - Medical Assistant to support patients and practices regionally. The role emphasizes pre-visit planning, care coordination, and patient engagement across virtual and in-person settings.

You will work with the clinical care team to ensure smooth patient flow, manage authorizations, conduct outreach, and assist with telehealth workflows, appointment scheduling, and education per guidelines.