Care Continuum Partner Medical Assistant — Hybrid/Virtual

1012 Lehigh Valley Physician Group - Lehigh; Dallas (TX); On-site; USD 34,000 - 46,000; Full time

Job summary

Lehigh Valley Health Network in Pennsylvania seeks a Care Continuum Partner - Medical Assistant to support patients and practices regionally. You will work with the clinical care team to optimize pre-visit planning, patient flow and care gap closures.

The role emphasizes patient outreach, authorization management, telehealth support and education, with a strong focus on accuracy, confidentiality and excellent customer service.

Qualifications

• 2 years experience interacting with patients and performing identified core functions of a MA.
• 3 years experience working within a complex health system environment or related field.
• High degree of accuracy and attention to detail.
• Ability to handle numerous tasks at the same time.
• Superior customer service skills.
• Working knowledge of basic computer functionality.
• Effective and professional written and verbal communication.
• Ability to maintain strict confidentiality.
• Ability to adapt to changing priorities.
• Critical thinking skills and solution focused approach.

Responsibilities

• In collaboration with clinical care team, participates/supports pre-visit planning to ensure smooth operation and patient flow within the practice.
• Conducts associated workflows for care gap closures, referral and medication authorizations.
• Supports care plan compliance by conducting patient outreach to follow up on patient care and appointment needs.
• Communicates with the patient in traditional and innovative platforms including telephone, patient portal and other virtual platform solutions where applicable.
• Facilitates virtual rooming and virtual appointment concierge calls for telehealth appointments.
• Provides the patient with clear instructions on how to prepare for tests/procedures and provide education on what to expect per established guidelines.
• Supports the intake for annual well visits.
• Manages visit prior authorizations and referral appointments.
• Supports empanelment for assigned practices.
• Serves as expert and liaison to patient/family on the patient portal and medical record technology.
• Functions as a virtual care concierge partner offering assistance and guidance as appropriate.

Skills

Customer service

Attention to detail

Communication

Education

Associate’s Degree Medical Assisting

CCMA - Certified Clinical Medical Assistant - NHA - State of Pennsylvania

Job description

Lehigh Valley Health Network in Pennsylvania seeks a Care Continuum Partner - Medical Assistant to support patients and practices regionally. You will work with the clinical care team to optimize pre-visit planning, patient flow and care gap closures.

The role emphasizes patient outreach, authorization management, telehealth support and education, with a strong focus on accuracy, confidentiality and excellent customer service.