Hybrid Care Team Pro: Launch Your Claims Career

Sedgwick Claims Management Services Ltd; Southfield (MI); Hybrid; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Sedgwick is hiring for a Care Team Representative in Southfield, MI, offering a hybrid in-office work model. The role focuses on delivering excellent service, empathy, and accurate claim support across multiple client accounts.

The position requires strong communication, 1 year of customer service experience, and the ability to work across systems while maintaining regulatory compliance and client expectations.

Qualifikationen

• Excellent verbal and written communication skills.
• PC literate, including Microsoft Office products and Windows.
• Must meet minimum typing requirements.
• Strong organizational skills and attention to detail.
• Ability to multi-task in a fast-paced environment and support multiple clients.

Aufgaben

• Acts as primary liaison with callers from multiple client accounts.
• Assists with questions and solving problems related to the claims application and servicing processes.
• Educates and informs the customer about documentation required to file/process a claim and timelines.
• Enters verbal and written claim information accurately into the system and directs calls appropriately.

Kenntnisse

Verbal and written communication

PC literate

Typing proficiency

Strong organizational skills

Interpersonal skills

Multitasking in fast-paced environment

Team or independent work

Attendance reliability

Ausbildung

High school diploma or GED

Jobbeschreibung

Sedgwick is hiring for a Care Team Representative in Southfield, MI, offering a hybrid in-office work model. The role focuses on delivering excellent service, empathy, and accurate claim support across multiple client accounts.

The position requires strong communication, 1 year of customer service experience, and the ability to work across systems while maintaining regulatory compliance and client expectations.