Care Access Navigator – Intake & Eligibility

AdaptHealth, LLC; Elmhurst (IL); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off (PTO)

Employee Stock Purchase Plan

Parental Bonding Leave

Disability Insurance

Life and AD&D Insurance

FSA/HSA

Telemedicine access

Job summary

AdaptHealth is seeking an Intake Specialist to support patient access by coordinating referrals, reviewing clinical documentation, and ensuring services are set up accurately and efficiently. You will work with patients, providers, and internal teams to navigate insurance requirements, confirm eligibility, and move the intake process forward smoothly in a fast-paced healthcare environment.

Ideal candidates thrive on detail-oriented work and clear communication, with a willingness to learn with

Qualifications

• One (1) year of relatable work experience required.
• High School Diploma, Associate’s degree in relatable field, Healthcare Administration or equivalent work experience required.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.
• Excellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detail.
• Ability to multi-task in a fast paced environment.
• Proficient computer skills – Microsoft Office and healthcare systems are a plus.
• Comfort learning new technologies and navigating multiple systems.
• Ability to work independently while following established procedures and directives.

Responsibilities

• Review medical records, payer guidelines to determine patient eligibility and compliance.
• Communicate with patients regarding financial responsibility and collect payments when applicable.
• Notify patients when documentation does not meet payer requirements and offer alternatives.
• Coordinate with referral sources, physicians, and clinical teams for complete documentation.
• Ensure services are provided in compliance with payer requirements.
• Maintain accurate, timely documentation in electronic systems.
• Enter referrals within established timeframes while meeting productivity and quality standards.
• Coordinate with leadership to ensure inventory and services are scheduled.
• Collaborate with sales, insurance verification, and internal support teams to facilitate intake.
• Navigate multiple EMR/online systems to obtain/manage documentation.
• Ensure appropriate shipping/delivery methods per procedures.
• Answer calls promptly and provide professional assistance.
• Participate in on-call rotation during non-business hours.
• Support team operations and adhere to policies and procedures.
• Performs other related duties as assigned.

Skills

Customer service experience

Verbal and written communication

Attention to detail

Multi-tasking

Problem-solving

Independent work

Education

High School Diploma or equivalent

Associate’s degree in Healthcare Administration or related field

Tools

Microsoft Office

Healthcare systems (EMR)

Job description

AdaptHealth is seeking an Intake Specialist to support patient access by coordinating referrals, reviewing clinical documentation, and ensuring services are set up accurately and efficiently. You will work with patients, providers, and internal teams to navigate insurance requirements, confirm eligibility, and move the intake process forward smoothly in a fast-paced healthcare environment.

Ideal candidates thrive on detail-oriented work and clear communication, with a willingness to learn with