Patient Access Navigator

AdaptHealth; Illinois; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Employee stock purchase plan

Job summary

AdaptHealth is seeking an Intake Specialist to support patient access to care by coordinating referrals and reviewing clinical documentation for accuracy and eligibility. You will work with patients, providers, and internal teams to navigate insurance requirements and ensure timely setup of services.

This role suits detail-oriented individuals who excel at patient communication, data entry, and cross-team collaboration in a fast-paced healthcare environment.

Qualifications

• One year of relatable work experience
• High School Diploma, Associate’s degree in Healthcare Administration, Business Administration or equivalent
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required
• Excellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detail
• Ability to multi-task in a fast paced environment
• Proficient computer skills – Microsoft Office and healthcare systems are a plus
• Comfort learning new technologies and navigating multiple systems
• Ability to work independently while following established procedures and directives

Responsibilities

• Review medical records, payer guidelines to determine eligibility, qualification status, and compliance prior to service delivery
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation
• Demonstrate expert knowledge of payer requirements to ensure services are provided appropriately and in compliance
• Maintain accurate, timely documentation of patient information and communications using electronic systems
• Accurately enter referrals within established timeframes while meeting productivity and quality standards
• Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled
• Work closely with sales, insurance verification, and internal support teams to facilitate the referral and intake process
• Navigate multiple EMR and online systems to obtain and manage documentation
• Ensure appropriate shipping and delivery methods are selected in accordance with company procedures
• Answer incoming calls promptly and provide professional assistance to patients and referral sources
• Participate in on-call rotation during non-business hours in accordance with company policy
• Support team operations and quality standards by following company policies and procedures
• Performs other related duties as assigned

Skills

Attention to detail

Verbal communication

Written communication

Multitasking

Analytical thinking

Microsoft Office

Healthcare systems

Education

High School Diploma

Associate’s degree in Healthcare Administration/Business Administration

Tools

Microsoft Office

Healthcare systems

Job description

AdaptHealth is seeking an Intake Specialist to support patient access to care by coordinating referrals and reviewing clinical documentation for accuracy and eligibility. You will work with patients, providers, and internal teams to navigate insurance requirements and ensure timely setup of services.

This role suits detail-oriented individuals who excel at patient communication, data entry, and cross-team collaboration in a fast-paced healthcare environment.