Cardiothoracic Medical Office Front Desk Specialist

Tallahassee Memorial HealthCare; Tallahassee (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

Tallahassee Memorial HealthCare in Tallahassee, FL is seeking a responsible Front Office Coordinator for the Cardiothoracic Surgery practice. You will greet patients, handle check-in/out, schedule appointments, verify demographics and insurance, and support daily clinic operations using Epic.

The role requires at least one year in medical office/healthcare front desk, strong computer, communication, and customer-service skills, plus attention to detail and confidentiality.

Qualifications

• Minimum one year of medical office, physician practice, or healthcare front-desk experience.
• Strong computer, communication, organizational, and customer-service skills.
• Ability to multitask, maintain accuracy, and work independently in a fast-paced specialty practice.
• Demonstrated professionalism, reliability, attention to detail, and commitment to patient confidentiality/HIPAA compliance.

Responsibilities

• Greet patients and complete check-in/check-out processes.
• Answer, screen, and route telephone calls and patient inquiries.
• Schedule and coordinate new patient, follow-up, and postoperative appointments and maintain provider schedules.
• Verify and update patient demographics, insurance, referrals, and required documentation.
• Collect patient payments as applicable.
• Coordinate incoming/outgoing medical records, referrals, faxes, and correspondence.
• Utilize Epic for scheduling, registration, chart review, In Basket messages, telephone encounters, and other workflows.
• Communicate and coordinate effectively with patients, providers, clinical staff, referring offices, hospitals, and other departments.
• Perform additional front-office and administrative duties necessary to support efficient practice operations.

Skills

Front office coordination

Communication skills

Customer service

Multitasking

Education

High School Diploma or equivalent

Tools

Epic

Job description

Tallahassee Memorial HealthCare in Tallahassee, FL is seeking a responsible Front Office Coordinator for the Cardiothoracic Surgery practice. You will greet patients, handle check-in/out, schedule appointments, verify demographics and insurance, and support daily clinic operations using Epic.

The role requires at least one year in medical office/healthcare front desk, strong computer, communication, and customer-service skills, plus attention to detail and confidentiality.