MS/Physician Practice Rep III

Tallahassee Memorial HealthCare; Tallahassee (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

Tallahassee Memorial HealthCare in Tallahassee, FL is seeking a responsible Front Office Coordinator for the Cardiothoracic Surgery practice. You will greet patients, handle check-in/out, schedule appointments, verify demographics and insurance, and support daily clinic operations using Epic.

The role requires at least one year in medical office/healthcare front desk, strong computer, communication, and customer-service skills, plus attention to detail and confidentiality.

Qualifications

• Minimum one year of medical office, physician practice, or healthcare front-desk experience.
• Strong computer, communication, organizational, and customer-service skills.
• Ability to multitask, maintain accuracy, and work independently in a fast-paced specialty practice.
• Demonstrated professionalism, reliability, attention to detail, and commitment to patient confidentiality/HIPAA compliance.

Responsibilities

• Greet patients and complete check-in/check-out processes.
• Answer, screen, and route telephone calls and patient inquiries.
• Schedule and coordinate new patient, follow-up, and postoperative appointments and maintain provider schedules.
• Verify and update patient demographics, insurance, referrals, and required documentation.
• Collect patient payments as applicable.
• Coordinate incoming/outgoing medical records, referrals, faxes, and correspondence.
• Utilize Epic for scheduling, registration, chart review, In Basket messages, telephone encounters, and other workflows.
• Communicate and coordinate effectively with patients, providers, clinical staff, referring offices, hospitals, and other departments.
• Perform additional front-office and administrative duties necessary to support efficient practice operations.

Skills

Front office coordination

Communication skills

Customer service

Multitasking

Education

High School Diploma or equivalent

Tools

Epic

Job description

WHO WE ARE & WHAT WE DO

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community.TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

HOW YOU'LL MAKE AN IMPACT

Provides front office and administrative support for a busy Cardiothoracic Surgery practice. Serves as a primary point of contact for patients and supports efficient daily clinic operations through scheduling, registration, communication, and electronic medical record management.

Essential Duties

• Greet patients and complete check-in/check-out processes.
• Answer, screen, and route telephone calls and patient inquiries.
• Schedule and coordinate new patient, follow-up, and postoperative appointments and maintain provider schedules.
• Verify and update patient demographics, insurance, referrals, and required documentation.
• Collect patient payments as applicable.
• Coordinate incoming/outgoing medical records, referrals, faxes, and correspondence.
• Utilize Epic for scheduling, registration, chart review, In Basket messages, telephone encounters, workqueues, document scanning/indexing, referral tracking, and other assigned workflows.
• Assist with clinic preparation, including obtaining outside records and identifying missing documentation.
• Communicate and coordinate effectively with patients, providers, clinical staff, referring offices, hospitals, and other departments.
• Perform additional front-office and administrative duties necessary to support efficient practice operations.

WHAT YOU’LL NEED TO APPLY

Required Education:

High School Diploma or equivalent.

Required Experience:

• Minimumone year of medical office, physician practice, or healthcare front-desk experience. Previous electronic medical record experience is also required.
• Strong computer, communication, organizational, and customer-service skills.
• Ability to multitask, prioritize, maintain accuracy, and work independently in a fast-paced specialty practice.
• Demonstrated professionalism, reliability, attention to detail, and commitment to patient confidentiality/HIPAA compliance.

Preferred Experience:

Epic experience strongly preferred.

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.