Cardiology Front Desk Specialist – Patient Experience

Florida Medical Clinic Orlando Health; Tampa (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

Florida Medical Clinic Orlando Health in Tampa is seeking a Front Office Assistant to support ambulatory/physician office operations. You will register patients, schedule appointments, collect demographics and insurance information, handle calls, and assist with referrals under supervision.

We value accuracy, patient service, and teamwork. Monday–Friday 8:00am–5:00pm in the Cardiology department; high school graduation and at least 6 months clerical or customer service experience required.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to and assures compliance with Orlando Health and OHPE policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrates a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.

Skills

Customer service

Telephone etiquette

Education

High School diploma or GED

Job description

Florida Medical Clinic Orlando Health in Tampa is seeking a Front Office Assistant to support ambulatory/physician office operations. You will register patients, schedule appointments, collect demographics and insurance information, handle calls, and assist with referrals under supervision.

We value accuracy, patient service, and teamwork. Monday–Friday 8:00am–5:00pm in the Cardiology department; high school graduation and at least 6 months clerical or customer service experience required.