Cardiology Patient Access & Scheduling Specialist

University Hospitals; Willoughby (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

University Hospitals in Willoughby, OH is seeking a Patient Service Representative for Cardiology. You will register patients accurately, schedule procedures, and handle charge transmittals and collections while delivering excellent customer service to patients, physicians, and staff.

Ideal candidates have 1+ year PSR-1 experience, strong typing (30 wpm), and solid communication and computer skills. Knowledge of ICD9 coding is a plus, with leadership abilities in a fast-paced environment.

Qualifications

• High School Equivalent / GED is required.
• 1+ years' experience as PSR-1.
• Customer service experience, preferably in healthcare.
• Typing speed of 30 wpm.
• Excellent verbal and written communication.
• Detail oriented with basic computer skills.
• ICD9 coding knowledge preferred.
• Demonstrates leadership and supports staff and patients.

Responsibilities

• Accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
• Representatives must use quality customer service techniques to ensure patient needs are met.
• Maintain professional interpersonal skills with patients, physicians and co-workers.
• Supports department operations.
• Demonstrates leadership: resolves issues, monitors schedules, assists staff/patients, and ensures workflow efficiency.

Skills

Customer service

Typing 30 wpm

Verbal communication

Detail oriented

Basic computer skills

ICD9 coding (preferred)

Leadership abilities

Education

High School Diploma or GED

Job description

University Hospitals in Willoughby, OH is seeking a Patient Service Representative for Cardiology. You will register patients accurately, schedule procedures, and handle charge transmittals and collections while delivering excellent customer service to patients, physicians, and staff.

Ideal candidates have 1+ year PSR-1 experience, strong typing (30 wpm), and solid communication and computer skills. Knowledge of ICD9 coding is a plus, with leadership abilities in a fast-paced environment.