Pediatric PT Patient Services Lead: Scheduling

University Hospitals; Westlake (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

University Hospitals in Westlake, OH, is seeking a Patient Service Representative II to join the Pediatric Physical Therapy department. You will be responsible for accurate patient registration, scheduling procedures, handling charge transmittals and collections, while delivering high-quality customer service.

Ideal candidates have at least 1 year of PSR-1 experience, a high school diploma or GED, and strong communication and computer skills.

Qualifications

• High School diploma or GED required.
• 1+ year of PSR-1 experience; customer service in medical field required.
• Typing speed of 30 wpm required.
• Strong verbal and written communication skills required.

Responsibilities

• Accurate and efficient patient registration and procedure scheduling.
• Process charge transmittals, collections, and procurement.
• Provide quality customer service to meet patient needs.
• Maintain professional interpersonal skills with patients, physicians and co-workers.
• Demonstrate leadership: resolve issues, monitor schedules, assist staff/patients, and ensure efficient workflow.

Skills

Typing 30 wpm

Verbal communication

Attention to detail

Basic computer skills

ICD9 coding

Leadership

Written communication

Oral communication

Education

High School/GED

Job description

University Hospitals in Westlake, OH, is seeking a Patient Service Representative II to join the Pediatric Physical Therapy department. You will be responsible for accurate patient registration, scheduling procedures, handling charge transmittals and collections, while delivering high-quality customer service.

Ideal candidates have at least 1 year of PSR-1 experience, a high school diploma or GED, and strong communication and computer skills.