Patient Service Representative Cardiology

University Hospitals; Willoughby (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

University Hospitals in Willoughby, OH is seeking a Patient Service Representative for Cardiology. You will register patients accurately, schedule procedures, and handle charge transmittals and collections while delivering excellent customer service to patients, physicians, and staff.

Ideal candidates have 1+ year PSR-1 experience, strong typing (30 wpm), and solid communication and computer skills. Knowledge of ICD9 coding is a plus, with leadership abilities in a fast-paced environment.

Qualifications

• High School Equivalent / GED is required.
• 1+ years' experience as PSR-1.
• Customer service experience, preferably in healthcare.
• Typing speed of 30 wpm.
• Excellent verbal and written communication.
• Detail oriented with basic computer skills.
• ICD9 coding knowledge preferred.
• Demonstrates leadership and supports staff and patients.

Responsibilities

• Accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
• Representatives must use quality customer service techniques to ensure patient needs are met.
• Maintain professional interpersonal skills with patients, physicians and co-workers.
• Supports department operations.
• Demonstrates leadership: resolves issues, monitors schedules, assists staff/patients, and ensures workflow efficiency.

Skills

Customer service

Typing 30 wpm

Verbal communication

Detail oriented

Basic computer skills

ICD9 coding (preferred)

Leadership abilities

Education

High School Diploma or GED

Job description

Job Description - Patient Service Representative Cardiology (260009O2)

What You Will Do

• Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
• Representatives must use quality customer service techniques to ensure patient needs are met.
• Maintain professional interpersonal skills with patients, physicians and co-workers.
• Supports department operations.
• Demonstrates leadership abilities: resolves issues, monitors schedules, assists staff/patients, and ensures effective/efficient departmental workflow.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• High School Equivalent / GED (Required)

Work Experience

• 1+ years experience as PSR-1. (Required) and
• Customer service experience, preferably in the medical field. (Required)

Knowledge, Skills, & Abilities

• Typing skills – 30 wpm. (Required proficiency)
• Excellent verbal/communication skills. (Required proficiency)
• Detail oriented. (Required proficiency)
• Basic computer knowledge. (Required proficiency)
• ICD9 coding and medical terminology (Preferred proficiency)
• Demonstrates effective leadership, organizational, written, and oral communication skills. (Required proficiency)

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) (Preferred)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%