Scheduler - Outpatient Cardiology

Piedmont; Marietta (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Piedmont Heart Institute Physicians in Marietta, GA is seeking a Front Office Scheduler to greet patients, answer the main phone line, and coordinate scheduling for clinic visits and ancillary procedures. The role emphasizes outstanding customer service and accurate triage of caller questions.

Responsibilities include scheduling, check-out support, and coverage for other Front Office positions as directed by supervision. Prior experience in healthcare settings and NextGen system is preferred.

Qualifications

• Education: H.S. Diploma or GED required.
• 1 year of experience as a customer service representative, scheduler, or closely related position is required, preferably in healthcare.
• Telephone, scheduling and physician practice experience preferred.
• NextGen experience preferred.

Responsibilities

• Greets patients and answers the main telephone line, providing a positive first impression.
• Triages caller questions and directs to the appropriate PHI staff.
• Schedules clinic appointments and ancillary procedures.
• May support check-out or Call Center scheduling and provides coverage for other Front Office positions.

Skills

Customer service

Scheduling

Telephone handling

Education

H.S. Diploma or GED

Job description

Overview

Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers' questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.

Overview

Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers' questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.

Responsibilities

Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers' questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required

Work Experience

• 1 year of experience as a customer service representative, scheduler, or closely related position is , preferably in the healthcare industry Required
• Telephone, scheduling and physician practice experience Preferred
• NextGen experience Preferred

Licenses and Certifications

• None Required

Business Unit : Company Name:
Piedmont Heart Institute Physicians