Scheduler - Outpatient Cardiology

Piedmont Healthcare, Inc.; Marietta (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Piedmont Heart Institute Physicians is seeking a front office specialist to welcome patients, answer calls, and schedule appointments. You will be the first point of contact, creating a positive impression for the practice. This role supports various front office tasks as needed by supervision.

Requirements include a high school diploma and at least 1 year of customer service or scheduling experience in healthcare. NextGen experience is a plus and may be preferred.

Qualifications

• H.S. Diploma or GED required.
• 1 year of experience as a customer service representative, scheduler, or closely related position is required.
• Telephone, scheduling and physician practice experience preferred; NextGen experience preferred.

Responsibilities

• Supports patient access by serving as a greeter, operator or general scheduler.
• Greets patients and answers the main telephone line to create a positive first impression of the practice.
• Triages calls and schedules clinic appointments and ancillary procedures; provides coverage for other front office roles as needed.

Skills

Customer service

Scheduling

Telephone handling

Education

High School diploma or GED

Tools

NextGen

Job description

Overview:

Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers' questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.

Responsibilities:

Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers' questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.

Qualifications:

Education

• H.S. Diploma or General Education Degree (GED) Required

Work Experience

• 1 year of experience as a customer service representative, scheduler, or closely related position is , preferably in the healthcare industry Required
• Telephone, scheduling and physician practice experience Preferred
• NextGen experience Preferred

Licenses and Certifications

• None Required

Business Unit : Company Name:

Piedmont Heart Institute Physicians