Clinic Receptionist

Blackhillscardiovascular; Rapid City (SD); On-site; USD 21,000 - 28,000; Full time

Job summary

Black Hills Heart & Vascular Institute in Rapid City, SD seeks a reliable Front Desk Receptionist to be the first point of contact for patients, delivering exceptional customer service and administrative support in a cardiology environment.

You will handle check-in/out, appointment scheduling, phone and email inquiries, and general office tasks while maintaining patient records with confidentiality and care.

Qualifications

• Proven experience as a receptionist or in customer service, preferably in a medical setting.
• Excellent communication and interpersonal skills, both in the office and on the phone
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively in a busy environment.
• Proficiency with eClinicalWorks preferred.

Responsibilities

• Greet patients warmly upon arrival, verify and update patient information, and assist in completing necessary paperwork.
• Efficiently schedule and confirm patient appointments using our practice management software.
• Manage incoming calls and emails promptly and professionally, addressing patient inquiries, scheduling changes, and other concerns.
• Assist with various administrative tasks such as maintaining office supplies, coordinating referrals, and managing patient records.
• Foster a positive and welcoming environment for patients by ensuring their comfort and satisfaction during their visit.

Skills

Customer service

Administrative support

Phone communication

Medical setting familiarity

Tools

eClinicalWorks

Job description

We seek a reliable and personable Front Desk Receptionist to join our growing team and practice. As our patients' first point of contact, you will be crucial in providing exceptional customer service and administrative support in a fast-paced cardiology practice environment.

Responsibilities

• Patient Check-In and Check-Out: Greet patients warmly upon arrival, verify and update patient information, and assist in completing necessary paperwork.
• Appointment Scheduling: Efficiently schedule and confirm patient appointments using our practice management software.
• Answering Phones and Emails: Manage incoming calls and emails promptly and professionally, addressing patient inquiries, scheduling changes, and other concerns.
• Office Administration: Assist with various administrative tasks such as maintaining office supplies, coordinating referrals, and managing patient records.
• Patient Relations: Foster a positive and welcoming environment for patients by ensuring their comfort and satisfaction during their visit.

Requirements

• Proven experience as a receptionist or in customer service, preferably in a medical setting.
• Excellent communication and interpersonal skills, both in the office and on the phone
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively in a busy environment.
• Proficiency with eClinicalWorks preferred.

Qualities

• Compassionate and patient-centered approach to customer service.
• Ability to maintain confidentiality and discretion with patient information.
• Team player who can collaborate effectively with other staff members.
• Professional demeanor and appearance.
• Coachable; willing to learn new things and adapt in an exciting career field.

Top Cardiovascular Institute in the Black Hills Region

At Black Hills Heart & Vascular Institute, we are dedicated to providing the highest quality, cost-effective heart and vascular care to our community. Our commitment extends beyond treatment - we provide patients and their families with the resources and support they need to live healthy, happy lives.

Our fellowship-trained, board-certified physicians utilize state-of-the-art technology to offer non-surgical or minimally invasive treatment options. Through our strategic partnerships, we provide same-day procedures in a clean, comfortable, and convenient medical center.