Cardiac Patient Experience Concierge

Ascension; Manchester (TN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health coverage

403(b) retirement plan

Paid time off (PTO)

Tuition reimbursement

Employee Assistance Program (EAP)

Parental leave

Pet insurance (optional)

Transit benefits

Job summary

Ascension in Manchester, TN, is seeking an energetic administrative professional to support patient check-in/out, scheduling, and billing inquiries. You will verify insurance, manage records, and assist with daily charges and deposits to ensure smooth front-office workflow.

The role emphasizes a warm patient experience, accurate documentation, and collaboration with a clinical team in a cardiac-focused facility. Full-time, days schedule with competitive benefits.

Qualifications

• High School diploma equivalency or 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Champion the Patient Experience: Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.
• Navigate the Care Journey: Proactively manage schedules, confirm appointments, and handle medical record requests to keep our clinical team and patients perfectly in sync.
• Provide Financial Clarity: Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy.
• Ensure Accuracy & Flow: Maintain the heartbeat of the office by submitting daily service charges, reconciling deposits, and providing essential clerical support that keeps our environment organized and welcoming.

Skills

Administrative experience

Education

High School diploma equivalency or 1 year of applicable cumulative job specific experience

Job description

Ascension in Manchester, TN, is seeking an energetic administrative professional to support patient check-in/out, scheduling, and billing inquiries. You will verify insurance, manage records, and assist with daily charges and deposits to ensure smooth front-office workflow.

The role emphasizes a warm patient experience, accurate documentation, and collaboration with a clinical team in a cardiac-focused facility. Full-time, days schedule with competitive benefits.