Cardiology Patient Concierge

Ascension; Columbia (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

403(b) retirement

Paid time off

Tuition reimbursement

Employee assistance

Parental leave

Transportation savings

Job summary

Ascension is seeking a friendly, detail-oriented Administrative Associate to join Saint Thomas Heart in Columbia, TN. You will welcome visitors, guide them through check-in/out, and keep records accurate and up-to-date.

You will also manage scheduling, confirm appointments, and assist with insurance authorizations, co-pays, and billing inquiries with clarity and empathy. This full-time role supports a fast-paced cardiac care team and patients daily.

Qualifications

• What minimum education or experience is required: high school equivalency or 1 year of related work.
• 1+ years administrative experience preferred.
• Licensure/certification may substitute for education or experience where applicable.

Responsibilities

• Provide a warm, professional welcome for every visitor and guide them through check-in/out with accurate records.
• Proactively manage schedules, confirm appointments, and handle medical record requests.
• Assist patients by verifying insurance authorizations and precertifications; help with co-pays and billing questions.
• Maintain office operations by submitting daily charges, reconciling deposits, and providing clerical support.

Skills

Administrative experience

Customer service

Communication

Education

High School diploma equivalency

1 year of applicable cumulative job specific experience

Licensure/certification can substitute

Job description

Ascension is seeking a friendly, detail-oriented Administrative Associate to join Saint Thomas Heart in Columbia, TN. You will welcome visitors, guide them through check-in/out, and keep records accurate and up-to-date.

You will also manage scheduling, confirm appointments, and assist with insurance authorizations, co-pays, and billing inquiries with clarity and empathy. This full-time role supports a fast-paced cardiac care team and patients daily.