Card Services Specialist: Member Care & Card Security

1ST MIDAMERICA CREDIT; Bethalto (IL); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Descrizione del lavoro

1 st MidAmerica is seeking a Card Services Specialist to provide full member service regarding all aspects of the Card Services department, including credit cards, debit cards, prepaid cards, and online banking.

The role requires a high school diploma, exceptional customer service, and 1–3 years of financial institution experience, with strong communication and attention to detail. Travel between locations may be necessary in a full-time schedule.

Competenze

• High school diploma or equivalent.
• Exceptional customer service experience.
• One year to three years of financial institution or similar experience.
• Employee must be able to focus and concentrate with moderate levels of verbal and administrative office distractions.
• Strong communication skills and attention to detail.

Mansioni

• Assist members and staff in the use of all Card Services products and services.
• Maintain member account information on applicable operating systems.
• Troubleshoot any debit and credit card authorization problems.
• Process approved credit and debit card applications
• Order new cards and verify accuracy when issued.
• Reissue lost/stolen debit and credit cards.
• Block cards in a timely manner when fraud notices are received.
• Record, monitor and follow up on member disputes.

Conoscenze

Customer service

Attention to detail

Communication

Formazione

High school diploma

Descrizione del lavoro

1 st MidAmerica is seeking a Card Services Specialist to provide full member service regarding all aspects of the Card Services department, including credit cards, debit cards, prepaid cards, and online banking.

The role requires a high school diploma, exceptional customer service, and 1–3 years of financial institution experience, with strong communication and attention to detail. Travel between locations may be necessary in a full-time schedule.