Card Services Specialist - Full Time

1st MidAmerica; Bethalto (IL); Presencial; USD 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and benefits

Opportunities for career growth

Supportive team environment

Descripción de la vacante

1 st MidAmerica is seeking a Card Services Specialist to provide full member service regarding all Card Services products, including credit cards, debit cards, prepaid cards, and online banking.

Responsibilities include assisting members and staff, maintaining account information, troubleshooting authorization problems, and handling card issuance and disputes. The role requires a high school diploma and strong customer service skills, with 1–3 years in a financial setting.

Formación

• High school diploma or equivalent.
• Exceptional customer service experience.
• One to three years of financial institution or similar experience.
• Ability to focus with moderate distractions.
• Strong communication skills and attention to detail.

Responsabilidades

• Assist members and staff in the use of all Card Services products and services.
• Maintain member account information on applicable operating systems.
• Troubleshoot any debit and credit card authorization problems.
• Process approved credit and debit card applications.
• Order new cards and verify accuracy when issued.
• Reissue lost/stolen debit and credit cards.
• Block cards in a timely manner when fraud notices are received.
• Record, monitor and follow up on member disputes.

Conocimientos

Exceptional customer service

Strong communication

Attention to detail

Educación

High school diploma or equivalent

Descripción del empleo

1 st MidAmerica is a trusted financial institution dedicated to providing exceptional service to our members. We pride ourselves on our commitment to the communities we serve and our focus on delivering an array of financial products for each step in their financial journey. We are currently seeking motivated and member-oriented individuals to join our team as a Card Services Specialist.

Job Summary:

We are seeking a Card Services Specialist to provide full member service regarding all aspects of the Card Services department, including but not limited to credit cards, debit cards, prepaid cards, and online banking.

Key Responsibilities:

• - Assist members and staff in the use of all Card Services products and services.
• - Maintain member account information on applicable operating systems.
• - Troubleshoot any debit and credit card authorization problems.
• - Process approved credit and debit card applications
• - Order new cards and verify accuracy when issued.
• - Reissue lost/stolen debit and credit cards.
• - Block cards in a timely manner when fraud notices are received.
• - Record, monitor and follow up on member disputes.

Qualifications:

• - High school diploma or equivalent.
• - Exceptional customer service experience.
• - One year to three years of financial institution or similar experience.
• - Employee must be able to focus and concentrate with moderate levels of verbal and administrative office distractions.
• - Strong communication skills and attention to detail.

What We Offer:

• - Competitive salary and benefits.
• - Opportunities for career growth.
• - Supportive team environment.

Schedule:

• - Monday – Friday 8:00 AM – 5:00 PM
• - Saturday hours may be required based on business needs.
• - Full Time Employees have a 40-hour work week within the hours listed above.

Disclaimer:

Must be able to work and travel to different credit union locations as determined by management.

1 st MidAmerica is an Equal Opportunity Employer.