Card Services & Payments Specialist

Cornerstone Community Financial Credit Union; Troy (MI); Hybrid; USD 27,552 - 33,062; Full time

Benefits offered by this job

Competitive Base Compensation

Paid Time Off

Health Insurance Coverage

Flexible Spending Accounts (FSA)

Education Assistance

Retirement Benefits

Employee Assistance Program (EAP)

Job summary

A community-focused financial institution in Michigan is seeking a Cards & Payment Services Specialist to manage day-to-day card service tasks. Responsibilities include monitoring and reporting on card portfolios, resolving member issues, and ensuring compliance with regulations. Ideal candidates are detail-oriented with strong communication skills and a high school diploma. This full-time entry-level role offers competitive compensation and benefits, including health insurance and paid time off.

Qualifications

• Six months to two years of similar or related experience.
• Strong attention to detail and multitasking abilities.

Responsibilities

• Monitor, analyze, and report on card portfolios.
• Research member situations and resolve card-related issues.
• Perform operational activities for VISA credit and debit card programs.
• Investigate and process debit/ATM disputes.
• Provide outstanding service to all members.
• Comply with applicable laws and company policies.

Skills

Strong oral and written communication skills

Strong customer service skills

Excellent organizational and prioritization skills

Basic mathematical skills

Ability to handle sensitive dialogues

Proficiency in Microsoft Word, Excel, Outlook

Education

High school degree or GED

Job description

A community-focused financial institution in Michigan is seeking a Cards & Payment Services Specialist to manage day-to-day card service tasks. Responsibilities include monitoring and reporting on card portfolios, resolving member issues, and ensuring compliance with regulations. Ideal candidates are detail-oriented with strong communication skills and a high school diploma. This full-time entry-level role offers competitive compensation and benefits, including health insurance and paid time off.