Card Services Specialist - Full Time

1ST MIDAMERICA CREDIT; Bethalto (IL); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Descripción de la vacante

1 st MidAmerica is seeking a Card Services Specialist to provide full member service regarding all aspects of the Card Services department, including credit cards, debit cards, prepaid cards, and online banking.

The role requires a high school diploma, exceptional customer service, and 1–3 years of financial institution experience, with strong communication and attention to detail. Travel between locations may be necessary in a full-time schedule.

Formación

• High school diploma or equivalent.
• Exceptional customer service experience.
• One year to three years of financial institution or similar experience.
• Employee must be able to focus and concentrate with moderate levels of verbal and administrative office distractions.
• Strong communication skills and attention to detail.

Responsabilidades

• Assist members and staff in the use of all Card Services products and services.
• Maintain member account information on applicable operating systems.
• Troubleshoot any debit and credit card authorization problems.
• Process approved credit and debit card applications
• Order new cards and verify accuracy when issued.
• Reissue lost/stolen debit and credit cards.
• Block cards in a timely manner when fraud notices are received.
• Record, monitor and follow up on member disputes.

Conocimientos

Customer service

Attention to detail

Communication

Educación

High school diploma

Descripción del empleo

1 st MidAmerica is a trusted financial institution dedicated to providing exceptional service to our members. We pride ourselves on our commitment to the communities we serve and our focus on delivering an array of financial products for each step in their financial journey. We are currently seeking motivated and member-oriented individuals to join our team as a Card Services Specialist.

Job Summary:

We are seeking a Card Services Specialist to provide full member service regarding all aspects of the Card Services department, including but not limited to credit cards, debit cards, prepaid cards, and online banking.

Key Responsibilities:

• - Assist members and staff in the use of all Card Services products and services.
• - Maintain member account information on applicable operating systems.
• - Troubleshoot any debit and credit card authorization problems.
• - Process approved credit and debit card applications
• - Order new cards and verify accuracy when issued.
• - Reissue lost/stolen debit and credit cards.
• - Block cards in a timely manner when fraud notices are received.
• - Record, monitor and follow up on member disputes.

Qualifications:

• - High school diploma or equivalent.
• - Exceptional customer service experience.
• - One year to three years of financial institution or similar experience.
• - Employee must be able to focus and concentrate with moderate levels of verbal and administrative office distractions.
• - Strong communication skills and attention to detail.

What We Offer:

• - Competitive salary and benefits.
• - Opportunities for career growth.
• - Supportive team environment.

Schedule:

• - Monday – Friday 8:00 AM – 5:00 PM
• - Saturday hours may be required based on business needs.
• - Full Time Employees have a 40-hour work week within the hours listed above.

Disclaimer:

Must be able to work and travel to different credit union locations as determined by management.

1 st MidAmerica is an Equal Opportunity Employer.